Benefits Of Having A Business Phone System For Your Company

Saying that your business needs a phone system for communication is true but also a bit disingenuous. After all, it’s not like in 2023, when phone calls were the primary form of communication. However, they’re not obsolete either.

The truth is that a huge market still consists of a population that lived in the pre-texting era, people who make up a huge portion of your revenue and still prefer to talk on the phone. While the idea of Gen-Zers and millennials hating phone calls and exclusively texting is a popular meme, it’s not completely accurate. You would be surprised at how many people still love talking on the phone.

Then, there’s the fact that doing business on the phone just feels more professional (even for people who are not die-hard fans of The Wolf of Wall Street).

With all of this in mind, it’s clear that a business phone system is a necessity. Here are some of the benefits that your company can have from it.

Professional Image

Business is still done over the phone, and having your phone line is an incredible reputation boost for your business. Your clients are aware of the fact that registering a company has never been easier.

Receiving calls from a private number or a hidden number doesn’t send the right message. Sometimes, your call list can be better than your email list. What you’re aiming for is a more traditional format. A dedicated phone number with a professional greeting, call routing, and voicemail features will create an impression of a business from a different era.

Other than this, while the internet connection may vary (less common with modern connections but still a possibility), the quality of phone calls is far more consistent. This further contributes to your image as an efficient enterprise.

Call Management

When your team handles too many calls in a day, tracking all these calls, analyzing them, and checking their productivity is hard. It’s also hard to organize the waitlist for your customers calling in. With a phone system and service in place, this shouldn’t be much of a challenge.

Integration with CRM is one of the best ways to improve your communication system’s overall analytics and usefulness. Namely, this way, you can keep track of all the calls with your customers and get some useful data.

Even more importantly, you can record your calls (you probably have to stress at the beginning of the conversation that these calls are recorded to keep up with compliances). Then, you can find voice-to-text transcription services and analyze these transcriptions to extract valuable data. By turning this into structured data, you can analyze it more effectively, but even without structuring this data, modern intelligent information management services can extract insights.

Either way, by getting more info on these calls, you’ll make a world of difference in the way your center operates.

Scalability

The main reason why having a phone system is scalable is that you can always add more phone lines. Increasing their number won’t affect the existing infrastructure, and you won’t have to reconfigure the entire system.

If your business expands to multiple locations, this still won’t cause too much of an issue. You may require a setup of specific branch lines to make the organization simpler and more transparent.

With this, you can also increase the capacity for phone volume calls. This is incredibly useful, and it may help you face the increased workload for your enterprise.

Support For Remote Work

In present-day America, about 12.7% of people work from home full-time, while 28% work from home part-time. This means that any solution you choose to implement has to pay attention to remote workers.

Now, if your office is in Wisconsin, working with an agency providing business phone systems in Wisconsin makes more sense than looking for one in New York; however, the location is no longer as big of an issue as you think. Namely, with innovative technologies like VoIP, your employees can use this phone line even while half a world away.

The bottom line is that, in the past, the biggest downside of not being in the office was that you were absent from your phone. Today, this is no longer an obstacle to modern phone solutions. To a partner or a client, there will be seemingly no difference.

Most importantly, these services, like VoIP, can allow you to function as a phoneline without actually owning physical phones. All you needed were some headphones and microphones. This means that your remote teams could get what they need with the hardware they already have.

More Customer Service Options

When it comes to customer support, everyone has their preferences. Ideally, you would give your customers as many options as they need. In other words, they should get a form if they want to write a ticket. You need to set it up if they feel more comfortable with live chat. At the same time, you should also provide them with a phone number.

Personalized interaction is one of the strongest selling points of this form of customer service. Namely, phone support allows people to talk directly to someone in your call center, which helps them develop a sense of importance. This way, they’ll feel like their problems are taken seriously, and if your team is good enough, they might even get a sense that their problems are resolved in real-time.

This method helps build trust through organic rapport and is perhaps the only way to resolve some of the most complex issues.

Not to mention that this creates numerous opportunities for cross-selling and upselling.

Wrap Up

In other words, phoneline is far from being outdated or obsolete. Sure, it might no longer be in as big of a use. It might not even be mainstream; however, it’s a medium that’s not going away anytime soon. Therefore, review locally available options for a phone system for your company and start shopping around. As soon as you find a viable service, consider introducing it to boost your enterprise.