A bank’s main objective is to make money. However, the number of loans that go into collections or delinquency can drastically reduce profitability.
To combat this, many banks and credit unions are turning to automated collection and recovery software solutions. These solutions streamline collections with efficient automation, ultimately saving time and money for your financial institution.
Why automate bank and credit union collections?
Banks and credit unions spend a significant amount of time and money each day manually collecting on delinquent or past due accounts. Automated collection solutions can be more efficient, saving both time and money for your institution.
Automating collections with software reduces the risk of human error in data entry, something that’s all too common during manual processes. This also means you’ll need less staff to manage delinquency cases as well as fewer hours spent processing bills late into the night if an account is sent to collections rather than being handled efficiently from the start.
These systems work 24/seven/365 days – which is much different than many bank employees who must take periodic breaks throughout their shift including lunchtime, evening break periods at home, etc…
The efficient process of automated collections also frees up the bank to allocate more time and resources for other critical tasks, like growing loans or managing customer service.
How to Automate your Bank Collections Process:
For most banks and credit unions, collections and asset recovery is an arduous task that consumes a significant amount of time and resources. It’s also one of the more costly components of their business with many costs that can be reduced or eliminated by automating collections processes with software
Automated collections allow banks/credit unions to automate delinquent account management, track delinquency status in real-time (including pending cases), generate reports on late payments, identify where collection efforts need improvement, and prioritize outreach for those accounts at the highest risk
Collecting from past-due borrowers is an important process for any bank – but it comes with considerable challenges: managing delinquencies as well as fewer hours spent processing bills late into the night if an account is sent to collections rather than being handled efficiently from the start.
These systems work 24/seven/365 to reduce employee time and provide more accurate information to improve collections.
Streamline Collections With Automated Efficiency:
Automated collection and recovery software can streamline delinquent account management, track delinquency status in real-time (including pending cases), generate reports on late payments, identify where collection efforts need improvement, prioritize outreach for those accounts at highest risk – all while freeing up employee time from manual data input.
Banks and credit unions who want a streamlined way of managing their debts should consider investing in an automated system that will help improve efficiency with the minimal fuss or administrative costs.
The Cost-effectiveness of Automation:
Banks and financial institutions save money with automated collection and recovery software.
Automated systems can simplify debt management for financial institutions by automating processes, reducing overhead costs associated with manual data input, cutting down on the time spent managing delinquent accounts – all while providing a scalable system that is easy to integrate into existing infrastructure.
- Banks save money because automation eliminates administrative expenses like hiring more personnel or leasing office space in order to manually manage delinquencies
- Financial Institutions save money due to reduced manpower hours
- Customers are benefited via lower costs of doing business which means they’ll spend less interest over time as well as pay off debts sooner through higher efficiency
Lower Operating Costs Via Automation = Greater Bankruptcy Protection
Automated collections provide greater bankruptcy protection for financial institutions and credit unions because they have reduced the amount of time it takes to collect delinquent debts.
How to Choose a Bank Collection and Recovery Software:
Choosing a bank collection and recovery software package is an important decision for any financial institution or credit union.
- Can you afford the monthly maintenance fee?
- Do they have features that are useful to your industry?
- What is their customer service like and how long will it take them to answer questions about a new feature on the software?
The best way to start off in choosing a bank collection and recovery software provider is by narrowing down which one will make business operations more efficient for your company, then find out what kind of support services they offer (phone, chat, email). Below we’ll talk about some common concerns with providers so you can compare apples to oranges:
Monthly Maintenance Fees – Bank collections solutions fall into two categories when considering monthly fees; those who charge a monthly fee and those who charge by the transaction. There are pros and cons to both approaches, but make sure you get a quote so that you can calculate the total cost of ownership for your company.
Do they have features that are useful to your industry?
Some providers offer more than just bank collections software solutions such as credit union collections or loan recovery management. It is important to find out what type of services these other offerings provide before signing up with them because it may be cheaper to sign on with another provider if their applications don’t suit your needs now or in the future.
What kind of customer service do they offer? Customer service should never take over an hour when contacting them about a new feature on one’s software; this can be time-consuming and a waste of funds.
Do they provide any after-sales support? After-sales customer service is essential for when the software needs fixing or tweaking. A provider should never leave their customers to fend for themselves once they have signed on with them because this can lead to dissatisfaction among consumers who are paying monthly fees in order to get access to these services, which means there will be no one wanting to pay those same fees next month if no one likes the product that was just purchased.
Tips for Implementing an Automated System in your Organization:
Implementing an automated collection and compliance system into a financial institution requires a lot of planning.
The first step is to make sure the software can be integrated with your existing systems, meaning it has a user interface that matches up well with whatever you are currently using and doesn’t require workarounds or additional training.
This will ensure a smooth installation process for installing an automated collection system into any financial institution’s operations.