Customer Service

callnovo.com_outsourced-call-center

Top Technology Features to Look for In a Call Center Service Vendor

In order for a call center to deliver the highest level of support and service, the agents and managers working within must have access to the right tools and technology. If you are in...
Customer Services

Help for Handling a Sharp Customer Service Upsurge

Every now and again, customer support teams will experience a sharp rise in tickets. Whether they were expected or have happened unknowingly, this large amount of tickets can put customer service agents under huge...